A file is missing or can't be used¶
First, check which file area you're working in. Project files are separate from your personal Drive. A private Operator's folder is inside its owner's Drive; a shared Operator has a separate workspace.
“Choose from Operator Storage” is missing in chat¶
If you see only Choose from My Drive for a private Operator, that is expected: the Operator's files are in the same personal Drive. Select Choose from My Drive, open the operator folder, then the Operator ID. Or open the Operator's Files tab if it is available.
Put into {name}'s storage doesn't select an existing file. It uploads a new file from your computer into the Operator folder. A shared Operator with its own workspace normally offers Choose from {name}'s storage for existing files. If that option is missing or disabled there, check your access and contact support if needed. Read the storage rule.
The file doesn't appear in Drive¶
- Check the area and folder.
- Search for the filename or the beginning of a word.
- Reload the view using Refresh.
- Check that the upload completed successfully.
If someone else provided the file, confirm where it's stored and whether you can access it.
Search doesn't find text from the document¶
File search matches names and folder paths. A term that appears only inside the document may not be found there. Read the displayed search scope.
Chat doesn't use the file¶
Check that the correct filename appears as an attachment or input for the message. Simply opening My Drive doesn't select a file.
State explicitly what you want done with the file. If a processing error appears, resolve it first.
Uploading or processing fails¶
Check the file format, size and specific message. A successful upload confirms storage; it doesn't guarantee that every model can process the content.
Text processing may be limited for scanned or protected documents. Ask your administrator which formats your environment supports.
Access is denied¶
Ask the person responsible to check access to the correct area. Don't move the file into another shared area just to see if that works.
Next: Contact support.