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Find content

Global search helps you find available content. It also shows which areas are searched and where results are incomplete.

  1. Select Search in the navigation. On a Mac, you can also press ⌘K.
  2. Enter a name, title or relevant term.
  3. Wait for the results to load.
  4. Check each result's area and description.
  5. Open the appropriate entry.

Global search for Onboarding with a project result and information about search coverage.

Search identifies the area for each result. Notices about unavailable areas help you interpret the results.

Understand the search scope

Area What to keep in mind
OPERATOR CHATS Titles and conversation content from available Operator chats.
CHATS WITH AGENTS FROM PROJECTS Titles and conversation content from available Project Agent chats.
PROJECT DATA Search lists the project data it covers and areas it doesn't yet include.
My Drive Filenames and folder paths matched by word prefixes; not file contents.
Operator Drive Select an Operator under Choose an Operator. Other Operator Drives aren't included in that search.

No results or incomplete results

  • Try a shorter term or the beginning of a word.
  • Check that you're searching the right area and can access the content.
  • Use Open files in Drive to find files in their folder context.
  • Look for notices such as Your results are incomplete. This means an area didn't respond, not that no matching content exists there.

Document content and filenames

A word inside a document may not appear in a filename search. Rely on the scope stated by the search view you're using.

Next: Manage files in Drive

Something missing or looking different in your workspace? Here's how to get support.