Sign-in problems¶
First, check that you're using the email address your organization set up access for.
I haven't received an invitation¶
- Check your spam folder.
- Check which work address the invitation should have been sent to.
- Ask the person responsible in your organization to check the invitation status.
I've forgotten my password¶
Use the password-reset option on the login page and follow its steps. If your organization uses a different sign-in method, contact its IT team.
My invitation link doesn't work¶
Use the most recent invitation. If it's shown as invalid or expired, ask your administrator to check and issue a new invitation if needed.
I'm signed in but don't have access¶
A successful sign-in confirms your identity. You also need the correct assignment and permissions for the workspace.
Ask your organization's administrator to check your access. Don't create another account just to see if it helps.
Sign-in keeps taking me back¶
Open app.arqent.ai again and note where the process takes you back. If the problem persists, share this information with support, along with your browser and the time it happened.
What support needs
Share the visible error message and the affected step. Don't send passwords, one-time codes or complete login URLs containing security parameters.
Next: Contact support